Refund Policy

Effective Date: September 29, 2026

Business: Wing Snob

Website: wlngsnob.rest

Email: [email protected]

At Wing Snob, we are committed to providing our customers with high-quality food and an outstanding dining experience. We understand that situations may arise where a refund or order correction is necessary. This Refund Policy outlines the conditions, procedures, and timeframes associated with refund requests, cancellations, exchanges, and disputes. Please read this policy carefully before placing an order through our website, mobile platform, or any third-party delivery service we are affiliated with.

By placing an order with Wing Snob, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy. This policy is governed by applicable United States federal consumer protection laws, including guidelines established by the Federal Trade Commission (FTC), as well as any applicable state laws depending on your location.

1. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

• Incorrect Order: You received an item or items that are different from what you ordered.
• Missing Items: One or more items from your order were not included at the time of delivery or pickup.
• Food Quality Issues: The food received was significantly below acceptable quality standards, including issues such as undercooked items, spoiled ingredients, or foreign objects found in the food.
• Duplicate Charges: Your payment method was charged more than once for a single order due to a technical error on our platform or payment processor.
• Order Not Delivered: Your order was confirmed and paid for, but never arrived and cannot be located by our team or delivery partner.
• Allergen Concerns: If you clearly specified a dietary restriction or allergen concern at the time of ordering and the food delivered contained that allergen, you may be eligible for a refund. Customers must provide documented notice of the allergen issue for this to be considered.

Refunds are evaluated on a case-by-case basis. Wing Snob reserves the right to request supporting documentation such as photographs of the food, order receipts, or written descriptions of the issue before approving any refund.

2. Non-Refundable Items and Situations

Certain situations and items are not eligible for refunds. These include but are not limited to:

• Orders where the customer simply changed their mind after the food was prepared or delivered.
• Food items that have been partially or fully consumed before a complaint is submitted, unless the issue was discovered during or immediately after consumption and reported promptly.
• Promotional, discounted, or free items provided as part of a special offer or reward program.
• Gift cards, vouchers, or store credits, which are generally non-refundable and non-transferable.
• Delivery fees paid to third-party delivery services. Refund requests for delivery fees must be directed to the relevant third-party platform.
• Orders where incorrect delivery information was provided by the customer, resulting in non-delivery or delivery to the wrong location.
• Customization errors that were not clearly communicated at the time of ordering through our official ordering channels.
• Dissatisfaction based purely on personal taste preferences where the food meets our standard preparation guidelines.

3. Refund Request Timeframes

To be considered for a refund, customers must submit their refund request within the following timeframes:

• Food Quality or Incorrect Orders: Refund requests must be submitted within 24 hours of receiving the order. Due to the perishable nature of food, requests submitted after this window will generally not be considered unless exceptional circumstances are documented and verified.
• Missing Items: Requests for missing items must be submitted within 24 hours of the delivery or pickup time.
• Duplicate or Erroneous Charges: Billing-related disputes must be reported within 7 calendar days of the transaction date.
• Order Not Received: If your order was not received, please contact us within 48 hours of the scheduled delivery time so we can investigate with our delivery partners.

Wing Snob will not be responsible for refund requests submitted outside of these timeframes, except where required by applicable law.

4. How to Request a Refund — Step-by-Step

To submit a refund request, please follow the steps below:

1. Step 1 — Gather Your Information: Before contacting us, collect your order number, the date and time of the order, a description of the issue, and any photographic evidence if applicable (e.g., photos of incorrect or poor-quality food).
2. Step 2 — Contact Wing Snob: Reach out to our customer support team via email at [email protected] or through the contact form available on our website at wlngsnob.rest. Clearly state in the subject line: "Refund Request — [Your Order Number]".
3. Step 3 — Provide Details: In your message, include your full name, contact information, order number, date and time of the order, a clear description of the issue, and any supporting evidence such as photographs or screenshots.
4. Step 4 — Await Confirmation: Our team will send you a confirmation email acknowledging receipt of your request within 1–2 business days.
5. Step 5 — Review and Decision: Our team will review your request, which may include verifying your order with our kitchen or delivery partner. We aim to provide a decision within 3–5 business days of receiving all necessary information.
6. Step 6 — Refund Issued or Alternative Resolution: If your refund is approved, we will process the refund using your original payment method or offer an alternative resolution such as a store credit or replacement order, depending on the circumstances.

5. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account will vary depending on your original payment method:

Please note that while Wing Snob processes refunds as quickly as possible, we do not control the processing times of banks or third-party payment processors. If you have not received your refund within the stated timeframe, we recommend first checking with your bank or payment provider before contacting us.

6. Partial Refunds

In some situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply when:

• Only certain items in an order were incorrect, missing, or below acceptable quality, while the remainder of the order was satisfactory.
• The customer consumed a portion of the food before identifying the issue, reducing the scope of the complaint to the unconsumed portion.
• A discount, promotional credit, or coupon was applied at the time of order, and the refund is calculated based on the actual amount paid rather than the full menu price.
• The issue is related to presentation or packaging rather than the food itself, and the food was otherwise safe and consumable.

In cases where a partial refund is issued, we will clearly communicate the refund amount and the rationale behind the partial approval. Customers who disagree with a partial refund decision may escalate the matter through our dispute resolution process outlined below.

7. Exchange Policy

Where possible and logistically feasible, Wing Snob may offer a food exchange or replacement order as an alternative to a monetary refund. Exchanges are subject to the following conditions:

• The exchange request is submitted within 24 hours of receiving the original order.
• The issue involves an incorrect item, missing item, or a food quality concern that can be corrected by preparing a new item.
• The customer is available to receive a replacement order within a reasonable time window determined by our team and delivery capacity.

Wing Snob reserves the right to offer a replacement order or store credit in lieu of a cash refund, particularly in cases where the issue is minor or where a replacement is a more practical resolution. Customers retain the right to decline an exchange and request a monetary refund, which will then be evaluated under the standard refund process.

8. Cancellation Policy

Because Wing Snob prepares food items fresh upon order, our ability to cancel orders is limited once preparation has begun. The following cancellation guidelines apply:

• Cancellations Before Preparation Begins: If you contact us immediately after placing your order and your order has not yet entered the preparation phase, we may be able to cancel it and issue a full refund. Due to the speed of our kitchen operations, this window is typically 5 minutes or less from the time the order is placed.
• Cancellations After Preparation Has Begun: Once your order has entered the preparation stage, cancellations are generally not possible. You may still contact us to discuss your situation, and we will do our best to find a reasonable resolution.
• Cancellations for Advance or Scheduled Orders: If you have placed an advance or scheduled order, cancellations may be accepted up to 2 hours before the scheduled preparation time, subject to review. Cancellations received after this window will not be eligible for a refund unless exceptional circumstances apply.
• Third-Party Delivery Platforms: If your order was placed through a third-party delivery service (such as DoorDash, Uber Eats, Grubhub, or similar), cancellation policies are governed by that platform. Please contact the third-party platform directly to cancel such orders. Wing Snob is not responsible for refunds or cancellations processed through third-party services.

9. Third-Party Delivery Orders

Wing Snob partners with various third-party food delivery platforms to make our food accessible to more customers. However, orders placed through these platforms are subject to those platforms' own refund and cancellation policies. Wing Snob has limited ability to issue refunds for orders placed through third-party platforms, and we recommend that customers:

• Contact the third-party platform's customer support directly for issues related to delivery, missing items on platform orders, or payment disputes on platform transactions.
• Reach out to Wing Snob directly at [email protected] for food quality issues, as we remain responsible for the quality of food we prepare regardless of the delivery channel.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request or if a dispute arises in connection with an order placed with Wing Snob, we encourage you to follow the steps below:

1. Internal Escalation: First, contact our customer support team at [email protected] and request that your case be reviewed by a senior team member. Please reference your original refund request and any communications you have received from us.
2. Good Faith Discussion: We are committed to resolving disputes in good faith and will make every reasonable effort to reach a mutually satisfactory resolution within 10 business days of escalation.
3. Credit Card Chargeback: If you believe you have been charged incorrectly and we have been unable to resolve the matter, you have the right to contact your credit card company or bank to initiate a chargeback. We ask that customers attempt to resolve disputes with us directly before initiating a chargeback, as this allows us to correct issues more efficiently.
4. Consumer Protection Agencies: Customers in the United States have the right to file complaints with the Federal Trade Commission (FTC) at ftc.gov or with their applicable state consumer protection office if they believe their consumer rights have been violated.
5. Legal Remedies: Nothing in this Refund Policy is intended to limit your statutory rights under applicable United States federal or state law. If a dispute cannot be resolved through the steps above, either party may seek remedies through the appropriate legal channels.

11. Chargebacks and Fraudulent Claims

Wing Snob takes fraudulent refund claims seriously. Submitting false, misleading, or exaggerated claims in order to obtain a refund is considered fraud and may result in:

• Permanent suspension of your account with Wing Snob.
• Refusal of future orders or services.
• Referral to appropriate legal authorities where applicable.

Customers who initiate chargebacks without first attempting to resolve the matter with Wing Snob may be flagged, and Wing Snob reserves the right to dispute such chargebacks by presenting evidence of the completed and correctly fulfilled order.

12. Policy Amendments

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at wlngsnob.rest with the updated effective date. Your continued use of our services following any changes constitutes your acceptance of the revised policy. We encourage customers to review this page periodically to stay informed of any updates.

13. Contact Information for Refund Requests

For all refund-related inquiries, please contact our customer support team using the information below. We strive to respond to all refund requests promptly and professionally.

• Company: Wing Snob
• Email: [email protected]
• Website: wlngsnob.rest

When contacting us, please include your order number, the date of your order, a description of the issue, and any supporting documentation to help us resolve your request as efficiently as possible.

Wing Snob values every customer and is dedicated to ensuring that your experience with us is positive. We appreciate your understanding and cooperation in following the guidelines outlined in this Refund Policy. Thank you for choosing Wing Snob.